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Home : Help : All Questions And Answers
When do the new ads appear online? If you don't want to wait until Saturday and would like to see the ads on Thursday morning you can choose to sign up for Early Access and get the ads at the same time as the paper hits the streets. Can I look at Free-Ad papers around the
World? This will take you to the FAPIA page. Just follow the instructions and you'll find all the links we have from Canada to Austria, Brazil, Germany, the USA and over 100 major cities worldwide. Can I check out an ad from last weeks
All Auto? If you require an older issue contact the office first (540-4455). There is a charge for this service and they will need to get the issues ready for you What is Ad Alert on my settings? How can I change my e-mail address
and/or phone number? What is Early Access? If you don't want to wait until Saturday and would like to see the ads Thursday morning you can sign up for Early Access and get the ads at the same time as the All Auto newspaper hits the streets. Free access to the Thursday ads is available online every Saturday afternoon. If I subscribe for several issues
and don't use Early Access one week do I lose a credit? I am a registered user. How do I Login
to your site? Where are your Full Ad Centres
located? Your local Full Ad Centres are ready to take your ads! Polaroids are available on site for you to take your own photos - fast and convenient! I don't want to give my Visa number
over the internet - is there another way to get it to you? During business hours call us and have your credit card ready, 9 to 5 Monday to Friday. Locally call 540-4455, Ext. 3430 or out-of-town 1-800-663-1199 ext 3430. After hours call 540-4455 press 3430, when you hear the recorded message, leave your name and number and we will contact you the next business day. Mail your name, phone #, mailing address, e-mail address, preference on your username & password along with a cheque or money order to: BASP - The All Auto Press Why would I need to Logout? When you revisit our site you must reset your cookie by clicking on the Clipboard, Place Ads or Settings to login. What are Cookies and how does All Auto
use them? If you use any of All Auto's customizable services you will be required to accept a Cookie. The technology we are using requires Cookies in order for it to work. Having a clipboard necessitates that we track the user somehow in order to know who the clipboard belongs to. How do I find the location
of an advertiser? Can I make a search through the All Auto
ads by using one word? Why can't I place online ads for
free? All private ads placed online do not 'automatically' go into our paper and online but must be checked, edited, processed and classified before appearing. Due to the overwhelming response of receiving up to 5000 online free ads per week, we have found it is too labour-intensive and expensive to continue as a free service. We were also plagued with an increase in bogus ads, many of which were traced back to teenagers using school equipment and victimizing teachers or principals, before we introduced the service charge. The online service charge is $1.99 for 5 ads or $5.99 for 15. We will keep track of your unused ads and let you know when you sign on - they don't all have to be submitted in the same issue. Our philosophy remains the same. Free access to the ads is available online every Saturday afternoon and free ads can still be placed in the traditional ways: Our Free Ad Line (280-1000) and our Automobile line (523-AUTO [2886] ) now have extended hours 7:30 am - 7 pm Monday to Friday and 10:00 am - 5:00 pm Saturday and Sunday for your convenience. There are several Full Ad Centres and 7-11s where free ads can be dropped off. These ads must be on the forms from the All Auto newspaper. The locations are listed on our website and also in the newspaper. The forms in the paper can also be mailed or dropped off at our office. How long does an ad run? Can I send a Photo Ad over the internet? Just click on Place Ads and then on Click Here To Place Photo Ads Online.
How can I change (or cancel) an
ad I've already submitted online? If it's too late to change (or cancel), don't worry, your ad will only run for one week. How can I renew an ad? You can also call our Renewal Line 24 hours a day at 540-4282 - the only changes to ads allowed on this line are price reductions. Are there other ways to place an ad
besides using the internet? You can call our Free Ad line at 280-1000 Monday To Friday 7:30 am - 7 pm and from 10:00 am - 5:00 pm Saturday and Sunday. Or you can just fill out the Free Ad Forms in the All Auto newspaper and mail them in. I keep forgetting to renew my ad
- can you help? Don't forget to go back and click "no" when you've sold your item! We also have a Renewal Line (540-4282) which can be accessed 24 hours a day. Please note the only changes allowed to ads on this line are price reductions. What is the deadline for private ads?
Can I send you an ad by e-mail or
fax? Ad placements must be purchased before an ad can be submitted via the internet. Free ads can still be placed in the traditional ways: Our Free Ad Line (280-1000) has extended hours 7:30 am - 7 pm Monday to Friday for your convenience and from 10:00 am - 5:00 pm Saturday and Sunday. There are several Full Ad Centres and 7-11s where free ads can be dropped off. These ads must be on the forms from the All Auto newspaper. The locations are listed on our website and also in the newspaper. The forms in the paper can also be mailed or dropped off at our office. Can I save the ads I'm interested in to
The Clipboard? When you're browsing just check the ads which interest you and then click Save Selected Ads to Clipboard. It's a good idea to print them out as the All Auto Online ads are updated weekly. How can I access The Clipboard? Registration is free - just click on the top lefthand corner of our Home Page and you'll find the relevant form. You choose your own username and password but sometimes they have already been taken - watch for screen messages. If your first name is already taken perhaps your dog's name would work! What is Search Alert? To turn on Search Alert click on Clipboard and check the box beside the search you wish to activate for Search Alert. Remember to uncheck the box when you have found your match! When the item you are looking for is advertised in the Buy and Sell, you will receive email from us alerting you in advance of the publication date. You then will have options as to how to access this information. You might wish to buy the Thursday Buy and Sell Newspaper or sign up for Early Access. Another option would be to wait till Saturday and hope the item has not already sold. How can I access Search Alert? To turn on Search Alert click on Clipboard and check the box beside the search you wish to activate for Search Alert. |