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Fraud Reporting and Insurance Claim Form

We want to make sure that your eBay trading experiences are fun, easy, and most importantly, safe. If you feel that another eBay member has defrauded you, please use this Fraud Reporting and Insurance Claim Form to report the alleged fraudulent activity and to file an insurance claim for your loss. For examples on when it may be appropriate to use this Form, click here. Want to file a complaint and insurance claim? If you feel that another eBay member has defrauded you, please go through the following steps: Do everything possible to resolve the problem with the other eBay member before you use this form. To receive the other user's contact information use our registered user information request form. If you are unable to resolve the problem, you can use the Fraud Reporting and Insurance Claim Form to file a complaint and/or file a claim with Lloyds of London. While we can't guarantee that things will be resolved to your satisfaction, we will do our best to make sure that it is resolved. If you do decide to file an insurance claim, please keep the following in mind: Insurance is available to bidders only. Insurance applies on items you purchased via an eBay auction. If your claim is approved, there is a $25 deductible with a maximum coverage of $200 per item. You must file your complaint using the Fraud Reporting and Insurance Claim Form within 60 days after the end of auction. All claims processed through Lloyds of London require 30 days from the time the claim is filed. A copy of your complaint will be forwarded to the Federal Trade Commission (FTC). Another option is to file formal charges with law enforcement agencies that have jurisdiction over this type of claim. Our Fraud Review Team evaluates each Fraud Reporting and Insurance Claim Form and provides you with various options via email upon receipt of the form. Please have the item number handy, you will need it to complete the Fraud Reporting and Insurance Claim Form.

Suspect an eBay member is engaged in questionable activity on eBay? We appreciate and encourage your assistance in helping us to continue to make eBay a safe place to trade. If you suspect an eBay member is engaged in questionable activity on eBay, please report such activity using the following links and we will investigate the matter immediately: Contact Rules & Safety - to report illegal and infringing items Final Value Fee Credit Form - to request credit due to a non-paying bidder Safe Harbor - to report possible misuse on eBay (for example, bidding or feedback offenses)