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Home : Help
: Rules & Safety (SafeHarbour) : Non Paying Bidder
Non-Paying-Bidder / Final Value Fee Credit Request
Program
This is your place to learn about AllAuto's Non-Paying Bidder Program and
supporting features. Start here if you're a:
- Seller who has a non-paying bidder and would like a Final Value Fee
credit for your unsold item.
- AllAuto user who is interested in knowing more about what happens when
high bidders don't pay.
Non-Paying bidders face the following
consequences through this program:
- First offense: warning
- Second offense: warning
- Third offense: warning and 30 day suspension
- Fourth offense: indefinite suspension.
What to do if
you're a seller with a non-paying bidder See quick
summary
- The seller and buyer should contact
each other after the auction has ended. Like you, buyers can
have emergencies or computer problems. Your high bidder may not be able
to respond to you right away for legitimate reasons.
- File a Non-Paying Bidder Alert after 7 days or more of your
auction's close, if you still don't get a response or if you feel
you may not receive payment. Remember: In order to collect your Final
Value Fee credit, you must complete a Non-Paying
Bidder Alert Form within 45 days after the end of your auction.
- Try to work things out with your bidder in the next 10 days after
you file a Non-Paying Bidder Alert. Once you file, AllAuto will send an
email to you and your high bidder. Your high bidder will be reminded to
pay you and informed of the consequences if no payment is sent.
- Request your Final Value Fee credit if you've a) Filed a
Non-Paying Bidder Alert 7 days or more after your auction has ended
and b) Tried unsuccessfully to resolve things with your bidder 10
days after you've filed the Non-Paying Bidder Alert Form above.
To submit your credit request, use AllAuto's Final
Value Fee Credit Request Form within 60 days after the end of your
auction. Your refund will be credited to your account within 48 hours.
| Quick Summary |
Time Frame |
| 1. Contact each other after your
auction has ended. |
Generally within 3 business days is
a good idea. |
| 2. Complete a Non-Paying
Bidder Alert Form. |
After 7 days but not past 45 days of
your auction's close. |
| 3. Try to work things out. |
After you file a Non-Paying Bidder Alert,
try to work things out with your bidder in the next 10
days. |
| 4. Request your Final Value Fee
credit. |
If you still haven't resolved things after
10 days of filing an Alert, complete the Final
Value Fee Credit Request Form within 60 days of your
auction's close. |
Special note about Dutch Auctions: They work the same as other
auctions with one exception: You may file a Non-Paying Bidder Alert Form
only once per auction for as many bidders as necessary. That is,
you cannot go back and file additional Alerts if you have more non-paying
bidders from the same auction.
Special note to bidders: If you are a bidder and believe you
received an unfair warning, you may appeal it by using AllAuto's Non-Paying
Bidder Appeal Form. Warnings will remain on your record until they are
successfully appealed.
Click here
to visit our Non-Paying Bidder Frequently Asked Questions
page.
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