Home : Help : Basics : Contact Support

Registration and Personal Info

Registration -- How can I register?
Registration -- I did not receive my confirmation email. What should I do now?
Registration -- My registration confirmation code is not working. Why?
Shades (sun glasses) icon -- What does the shades (sun glasses) icon mean?
Contact information -- How can I change my contact information?
Contact information -- Someone requested my contact information. Now what?
User ID -- How can I change my User ID?
User ID -- I forgot my User ID. What should I do?
User ID -- What is a User ID?
Email address -- How can I change my email address?
Password -- I forgot my password. What should I do?
Password -- How do I change my password?
AOL user -- I can't complete registration via AOL. Now what?
Credit card -- Why do I need a credit card to register?
Credit card -- My credit card was not accepted. What can I do?

My Information

User ID -- How can I create/change my User ID?
User ID -- I forgot my User ID. What should I do?
User ID -- I have a User ID. Why is my email address visible on the site?
Email address -- How can I change my email address?
How do I find an email address from a User ID?
Contact information -- How can I change my contact information?
Contact information -- Why did someone request my contact information?
Password -- How can I change my password?
Password -- I forgot my password. What should I do?
Password -- Someone requested a password for my account. What should I do?
Shades (sunglasses) -- What does the shades (sunglasses) icon mean?
How can I set up a personal eBay web page (About Me)?
How can I delete the content on my \"About Me\" Page?
How can I keep track of my favorite items? (Personal Shopper)
Auction information -- How do I keep track of my bidding/selling activities? (My eBay)

Selling

Fees -- Are there fees for selling on eBay?
Credit cards -- Why are credit cards required in order to sell?
Listing -- Can I list this item on eBay? (listing policy)
Listing -- What is a Featured Auction? How can I get that?
Listing -- How can I add a photo to my listings? (Photo Tutorial)
Bold items -- I paid for bolding, but my item is not bolded. Why?
During the auction -- My photo is not showing up in the gallery. What should I do?
During the auction -- How can I add an extra photo to my listing?
During the auction -- How can I change information in my listing?
During the auction -- How can I cancel unwanted bids?
During the auction -- How can I end my auction early?
Tracking auctions -- How do I keep track of my bidding/selling activities? (My eBay)
After the auction -- How can I contact the bidder? What if there's no response?
After the auction -- My item did not sell. Can I relist?
After the auction -- The buyer backed out. What can I do now?
After the auction -- How can I collect payment from the buyer?
After the auction -- How can I share my experience with another user? (feedback)
After the auction -- I did not receive a listing confirmation / end of auction notice. What should I do?
After the auction -- The bidder didn't pay me. What do I do?
After the auction -- Why did my auction end early?

My seller account

How do I set up a seller account?
Fees -- Are there fees for selling on eBay?
Payment -- How do I pay eBay? What payment methods do you accept?
Payment -- Where should I send a check payment to eBay?
Payment -- Why did you charge my credit card when I mailed the payment already?
Payment -- I paid, but my payment doesn't appear on my account. Why?
Auction ended -- How can I collect payment from the buyer?
Credit -- How can I receive credit for insertion fees?
Credit -- My winning bidder didn't pay for the item. How do I receive credit?
Why do I have to wait 10 days to file NPB (Non-paying Bidder) credits?
How can I make a one-time payment?
Balance -- How can I view my account balance?
Credit card -- How can I post a credit card to my selling account?
Credit card -- How do I get billed?
Credit card -- My credit card was declined or expired. What can I do?

Finding Items

Finding items -- I can't locate my item in Search. Where is it?
Finding items -- I cannot locate my item in the Category Listing pages. Where is it?
Finding items -- How can I locate the item I bid on?
Finding items -- How can I search an item by item number?
Finding items -- What is the best way to find things I would like on eBay?
Finding items -- I found items I like but I don't see them now. How do I find them again?

Bidding on Items

Bidding -- Why did I get outbid by less than one bid increment?
Bidding -- What is proxy bidding? How can I place a proxy bid?
Bidding -- Can I retract my bid?
Bidding -- I was outbid at the last second. Why? (sniping)
Bidding -- Why do I get messages saying I've been outbid?
Bidding -- Can I place a bid against myself to raise my maximum bid?
Bidding -- Why was I hit/w bigger bid increment than other bidders?
Bidding -- Why did my bid jump up so high? (proxy bidding)
Bidding -- I am trying to raise my bid, but the high bid isn't increasing. Why?
Bidding -- I placed a bid. Why doesn't it show up?
Bidding -- I didn't place a bid, but I'm the high bidder. What do I do?
Dutch Auction: Why didn't my bids appear in a Dutch Auction?
Dutch Auction: Why isn't my bid raised in a Dutch Auction?
Reserve Price Auction -- How does a Reserve Price Auction work?
Reserve Price Auction -- The reserve was not met. Now what?
How can I contact the seller? What if the seller does not respond to my email?
After the auction -- I received the item but it was not as the seller described. Now what?
After the auction -- I sent the money, but have not received the item from the seller. (Investigation)
After the auction -- How can I share my experience about a specific eBay user with others? (Feedback)
After the auction -- How do I pay the seller?
After the auction -- I won, but what should I do when the seller refuses to sell to me?
After the auction -- Why did the auction end early?
Email notices -- I did not get my outbid notice/confirmation notice. What should I do?

eBay Features

Feedback Forum -- What is feedback and how do I give it?
Feedback Forum -- Why does eBay allow people to hide feedback?
Feedback Forum -- I received unfair feedback. Can I get feedback removed?
Users with a lot of negative feedback are still allowed to trade. Why?
Icons -- What do the icons (little pictures) mean?
My eBay -- How does this work?
Personal Shopper -- Any questions about Personal shopper
Email notices -- I did not get my outbid/confirmation notice. What should I do?
Auction Formats -- Dutch Auction: What is it?
Auction formats -- Dutch Auction: Why didn't my bid appear in a Dutch Auction? (Bid not registering)
Why didn't my bid appear in a Dutch Auction? (Bid not registering
Auction formats- Dutch Auction: Why isn't my bid increasing in a Dutch Auction?
Auction formats -- Reserve Price Auction: How does a Reserve Price Auction work?
Proxy bidding -- What is proxy bidding and how does it work?
Gallery -- My item is not showing up in the Gallery. Why? (Problem with URL)
Gallery -- Can I add my item to the Gallery after the auction starts?

Technical Issues

Can I get advice on HTML?
My photo won't display. Why?
What can I do if I'm having problems with my browser?
How do I add a photo to my listing? (Image Tutorial)
I have a problem with Mister Lister. What should I do?
Is your site down? Your system is slow. Why?
Why is certain information on eBay not updated? (data not update)
I am getting an error message. What should I do?
AOL -- I'm not receiving any emails from eBay. Why?
AOL -- The links in your emails do not work. What should I do?
AOL -- Other questions

Rules and Safety

Is it OK to sell my item on eBay? (Community Watch)
What are eBay's listing policies? (Community Watch)
Why did eBay end my auction? (Community Watch)
How do I report an inappropriate item to eBay? (Community Watch)
I sent money, but never received the item. What do I do?
I sent money, but the seller sent something else. What do I do?
Does eBay offer insurance?
The contact information of another eBay user is not correct. How do I report this? (Investigations)
How do I report suspicious activity? (Investigations)

Suggestions

Feedback
My eBay
Improvements for sellers
Improvements for bidders
Search
Category Suggestions
eBay Clock/Time Zone issues